Privacy Policy

Information We Collect

How We Use Your Information

• Reservations & Services: Processing bookings, providing hotel services, and managing your stay
• Communication: Sending confirmation emails, updates, and promotional offers
• Personalization: Customizing your experience and remembering your preferences
• Legal Compliance: Meeting regulatory requirements and safety protocols
• Business Operations: Improving our services and analyzing usage patterns

Information Sharing

We do not sell your personal information. We may share information only in these circumstances:

• Service Providers: Trusted partners who assist in hotel operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• Your Consent: When you explicitly authorize sharing

Data Security

We implement comprehensive security measures to protect your information:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Staff training on privacy protection
• Physical security at our facilities

Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications

Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Deliver personalized advertisements

You can manage cookie preferences through your browser settings.

Data Retention

We retain your information for as long as necessary to:

• Provide services and fulfill reservations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our services and operations

Personal information is securely deleted when no longer needed.

Contact Us About Privacy

For privacy-related questions or to exercise your rights, contact us: